tag:blogger.com,1999:blog-6950104.post2377726612245274579..comments2024-03-06T06:21:35.477-05:00Comments on Web Maxtor: Cisco CUCM BIB / Built In Bridge and WFO QM / Quality Manager recording administrationWeb Maxtorhttp://www.blogger.com/profile/04209951416714882358noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-6950104.post-38080827367351650822019-05-13T05:26:42.549-04:002019-05-13T05:26:42.549-04:00I'm using network recording for audio recordin...I'm using network recording for audio recording and desktop recording for screen recording. When i'm trying to deploy screen recording for new agent using IP Phone (hardphone), screen is not recorded but audio is recorded even though i've installed Desktop Recording Service in his new PC. NIC of PC is daisy-chainned to IP Phone and i've enabled SPAN to PC port in CUCM. I have alsoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6950104.post-46122954323978544202018-05-03T12:57:58.413-04:002018-05-03T12:57:58.413-04:00I do know how to do that but I'm sorry I won&#...I do know how to do that but I'm sorry I won't be documenting it here. I would suggest you start with a current WFO design guide and focus on references to screen recordings and / or the desktop client. You can find one here:<br /><br />https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/Web Maxtorhttps://www.blogger.com/profile/04209951416714882358noreply@blogger.comtag:blogger.com,1999:blog-6950104.post-26789410001174016542018-05-03T06:23:06.994-04:002018-05-03T06:23:06.994-04:00Hi Ray Maslanka,
If i need to do screen recordin...Hi Ray Maslanka,<br /><br /><br />If i need to do screen recording too, do you know how to do that?<br /><br /><br />Thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6950104.post-76593951194558616482017-03-10T16:00:57.990-05:002017-03-10T16:00:57.990-05:00Finally!
Been looking all over for a document l...Finally! <br /><br />Been looking all over for a document like this. Thank you so much!!<br /><br />Anonymousnoreply@blogger.com