Wednesday, February 06, 2019

Cisco CUCM 12.5 and Unity Connection 12.5 upgrade notes

Once on 12.5 you have new Install/Upgrade Cluster and Reboot Cluster menu options available from the Platform Administration GUI.  These are great features previously only available through Prime Collaboration Deployment, now embedded in CUCM.  When using the Reboot Cluster option and adjusting the sliders to customize your reboot or swich version order, remember to click Save before clicking Reset, Restart or SwitchVersion though.  If not, you will find after the publisher reboots the sliders are back to default and all the CUCM subscribers will reboot simultaneously.  This is likely not what you wanted if you were using the sliders in the first place and will generally create the greatest interruption in service.  Thanks James for the screenshot of what it looks like when you do it correctly. A complete cluster reboot after the successful upgrade and interrupted but manually completed switch-version did not correct the stuck interface status.  Cisco TAC has been engaged, a bug is being created but in the meantime root access is required to remove something called clusterStatus.json as a workaround.
James clicked Save. This is good.
I didn't click Save, then clicked Cancel, now stuck like this.  This is bad.



After upgrading Unity Connection from 12.0 to 12.5 I found I was unable to log in using the application administrator credentials.  I was returned Non Defined IMS Exception on the log in page.  Neither restarting Cisco Tomcat nor the cluster as some posts suggest helped.  Ultimately you may be able to correct it by resetting the administrator password with utils reset_application_ui_administrator_password and may need to actually run it on both servers once.

Non Defined IMS Exception
Non Defined IMS Exception


On CUCM after upgrading to 12.5, switching versions and everything looking good, you may be returned Add/Update/Delete not allowed as a system upgrade is in progress on the admn page.  Running show version active / inactive and utils system upgrade status may show the upgrade is complete on all nodes.  You actually have a replication issue.  Run the usual utils dbrepication status and utils dbreplication runtimestate, cross your fingers and wait patiently.

Add/Update/Delete not allowed as a system upgrade is in progress
Add/Update/Delete not allowed as a system upgrade is in progress

When running SIP traces in RTMT via Voice/Video | Session Trace Log View | Real Time Data, the Calling Number/URI search criteria will be your External Number Mask, verses your DN.  CDR  Analysis and Reporting will show your DN in the originating field while Real Time Data shows your mask.  This may make sense from a SIP vs reporting perspective (and may actually have always been that way) but if you are juggling both tools, I hope this saves a bit of sanity.

Calling number is your mask vs DN.

5 comments:

  1. Was the upgrade from 12 to 12.5 an L2 or refresh upgrade? I am trying to figure out the downtime related to this. Since 12 already brought me to CentOS, then I would assume 12.5 is just an L2 upgrade.

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    Replies
    1. The upgrade from 12.0.X to 12.5.X is considered a refresh upgrade. You can find the latest upgrade and migration guide here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_5_1_SU1/cucm_b_upgrade-and-migration-guide_1251_SU1/cucm_b_upgrade-and-migration-guide_1251_SU1_chapter_0100.html

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    2. Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download Now

      >>>>> Download Full

      Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download LINK

      >>>>> Download Now

      Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download Full

      >>>>> Download LINK c9

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  2. My experience included removing the logs from CUCM (old logs taking up too much room). Also lower the High and Low water marks in RTMT for logs to remove more and make more space. Keep in mind that upgrades to IM&P CUPS servers cannot be done until the Publisher in the cluster is done and upgraded, with version switched. Great ideas here though. DB REPLICATION is important to validate after the upgrade. Also make sure you run the pre upgrade check and the post upgrade check. I made an ISO of these and attached it to the servers as needed. Always easier to make ISOs of the COP files instead of using SFTP server.

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  3. Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download Now

    >>>>> Download Full

    Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download LINK

    >>>>> Download Now

    Web Maxtor: Cisco Cucm 12.5 And Unity Connection 12.5 Upgrade Notes >>>>> Download Full

    >>>>> Download LINK

    ReplyDelete