Cisco CME Call Waiting and Overlay DNs

If you are using overlay DNs on Cisco CME with an "o" to indicate "overlay", you will lose call waiting tones for the second call through the handset.

You need to use a "c" instead.

For example:

ephone 6
video
username "myuser" password 12345
mac-address 0000.1111.2222
paging-dn 1
type 7911
button 1c7,29

The line "button 1c7,29" directs calls to DN 7 and 29 to the first button on this phone, and allows for call waiting tones. The line "button 1o7,29" also directs calls for 7 and 29 to this phone, but with only a visual display.

The CME GUI seems to set it to "o" by default when picking overlay.

CME transfer directly to CUE voicemail

See link above and regurgitation below.

Create ephone-dn 123, then ephone-dn 5... and forward it to voicemail.

Set E.164 address under Users as 5123.

Dial 5123 and you get 123s voicemail greeting.

CUE dial by name duplications

By default, the dial-by-name function in a Cisco CUE aef script will not announce users if there are more than 3 duplicates.

For example, if there are 4 "Smith"s in your user list and someone dials "SMI" in your auto attendant dial by name option, they will hear "Continue to dial the name". They will need to dial the complete "SMITH" last name and at least a digit of the first, narrowing the name duplications to 3 or less before CUE gives them a list to choose from.

This is not too much of a problem unless the company is run by the "Smiegenburgerskis", and 4 of them work there.

See the "Name To User" control properties, under your dial-by-name tree in CUE Editor. You can raise the "Announce when number of matches less than:" value to a maximum of 6.

This way, a user dials "SMI" and is given a list of the 5 or less matches.

XP Professional old school folder security

See the link to MS KB article 290403.

If you are accustomed to the Win2000 style folder security tabs via Explorer right clicks, check out the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa forceguest value.

I have been using the "simple" XP Pro sharing and security tab at home for ages. This provides easy access to file shares between my home desktop and work laptop.

Recently I discovered I needed to provide my daughter with modify rights to a Program Files sub folder. Sharing it, and then tailoring network access to it seems crazy, but thats what the "simple" interface allows.

On XP Pro, to access the "classic" security options, change HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\forceguest from 1 to 0.

CUCME CallManager Express 4.1 GUI

Commonly you are presented with a broken administration page at https://your CME server/ccme.html. You can find guides at Cisco.com or even your local CME html help page on troubleshooting setting up your HTTP server and authentication correctly, and how to copy the GUI components correctly.

If all else fails, check your ephone dn users. If you show run and find, for example:

ephone 1
video
username "user4900" password 4900
mac-address 001A.E2BC.6830
paging-dn 1
type 7961
button 1:5

I suggest you remove all the usernames with no username "user4900" password 4900, etc. and the re add them using username username4900 password 4900.

I ran into this using the QCT with:
C2800NM-SPSERVICESK9-M
Software Version 12.4(11)XJ2 / CME 4.1(0)
Feature Package IP|FIREWALL|VOICE|PLUS|SSH
GUI Version 4.1.0.1 (Compatible with IOS 12.4(11)XJ)

I can only assume QCT inserts an extra quote or something that breaks the GUI javascript. TAC has a similar report of having quotes in directory names under telephony-services, but not re: ephone names.

Incidentally, after adding them again, the names still have quotes surrounding them, but the GUI works.