Wednesday, May 14, 2008

CME Call Waiting and Overlay DNs version 2

It's a common scenario:

Two 7941 phones that have a personal extension on button 1 and need to receive general PSTN calls on button 2. The line on button 2 will be shared on both phones. Both phones need to ring on an incoming call. When the a call is answered on button 2, the second call to button 2 needs to ring on both phones. When two calls are answered on button 2, the third incoming call needs to be forwarded to an autoattendant. Any call unanswered (first or second) needs to forward to the autoattendant as well.

The key is creating two ephone-dns with the same number, using huntstop channel on both but no huntstop on one, and preference 1 on the second. Then call-forward noan both to voicemail, but only call-forward busy on the second. Then set call-waiting ring on both. Now, when associating these ephone-dns with an ephone button, use c rather than o.

Below is a sample of two phones with three shared ephone-dns (two numbers) overlayed on button 2. All calls ring all the time unless the button is already handling 2 calls.

Hurray!

ephone-dn 100 dual-line
call-waiting ring
number 2100
label MBL 2100
description MBL 2100
name MBL 2100
call-forward noan 2223 timeout 24
huntstop channel
no huntstop
hold-alert 30 originator
!
ephone-dn 101 dual-line
call-waiting ring
number 2101
label AA Zero Out
description AA Zero Out
name AA Zero Out
call-forward noan 2222 timeout 24
hold-alert 30 originator
!
ephone-dn 102 dual-line
call-waiting ring
number 2100
label MBL 2100
description MBL 2100
name MBL 2100
preference 1
call-forward busy 2223
call-forward noan 2223 timeout 24
huntstop channel
hold-alert 30 originator
!
ephone 4
username "user2104"
mac-address 0000.0000.0000
type 7941
button 1:104 2c100,102,101
!
ephone 6
username "user2106"
mac-address 1111.1111.1111
type 7941
button 1:106 2c100,102,101

Sunday, February 17, 2008

AsteriskNOW downloads

I don't know the current state of AsteriskNOW, given people are, or at least are looking to, make money now with the Asterisk solution.

In case AsteriskNOW.org is off line or disappears (it seems so as I type), you can still get the various flavors of the AsteriskNOW ISOs at http://www.rpath.org/rbuilder/project/asterisk/.

On a personal level, it would be nice of those of you well equipped to use the BitTorrent download and seed when possible.

Friday, December 28, 2007

Uninstall Trend Micro Officescan Client

Here's the post that helped me: http://www.computing.net/security/wwwboard/forum/20289.html

It worked for me using the Corporate Edition Version 8.

For reference, here's a copy:

To remove / reset the uninstall password for Trend Micro OfficeScan

Edit Ofcscan.ini file. (Do a search.)

On Windows.95/98/XP machines it is usually in C:\Windows\Ofcscan.ini

On Windows.NT/2K machines it is usually in C:\WINNT\Ofcscan.ini

Open the Ofcscan.ini file using notepad search for the [INI_CLIENT_SECTION]

Find the line reading Uninstall_Pwd= and type a # at the beginning of the line to comment it out.

Insert a new line saying Uninstall_Pwd=70

Save the Ofcscan.ini file and retry the uninstall. When it prompts you for a password, enter a '1'.

Tuesday, December 11, 2007

Word 2007 connecting to printer

I have been corrupting Word documents of all types, having Word "recover from serious errors", and generally having to reboot my PC more than ever since installing Office 2007.

From a quick google of Word 2007 "connecting to printer", I am not alone. Although most posts reference running Windows Vista as well, I personally have already reverted to XP again.

Without much research as to why, I can tell you setting my default printer to Microsoft XPS Document Writer now allows Word 2007 to open faster than 2003, from what I remember.

For those who really need help, click Start | Printers and Faxes, right click Microsoft XPS Document Writer, and then click Set as default printer.

Fortunately, I really like the XPS Document Writer, and I typically telecommute. For those of you wired to a LAN and suffering with now having to flip between printers, let me know if you find a solution.

Thanks!

Tuesday, October 02, 2007

Cisco CME Call Waiting and Overlay DNs

If you are using overlay DNs on Cisco CME with an "o" to indicate "overlay", you will lose call waiting tones for the second call through the handset.

You need to use a "c" instead.

For example:

ephone 6
video
username "myuser" password 12345
mac-address 0000.1111.2222
paging-dn 1
type 7911
button 1c7,29

The line "button 1c7,29" directs calls to DN 7 and 29 to the first button on this phone, and allows for call waiting tones. The line "button 1o7,29" also directs calls for 7 and 29 to this phone, but with only a visual display.

The CME GUI seems to set it to "o" by default when picking overlay.