Wednesday, September 24, 2025

Cisco CUCM Remote RISDC is down or unreachable

Restart these services from the affected node:

  • Cisco RIS Data Collector (From serviceability Network services)
  • Cisco Call Manager Serviceability RTMT (From serviceability Network services)
  • Cisco RTMT Reporter Servlet (From serviceability Network services)
  • Cisco Trace Collection Servlet (From serviceability Network services)
  • Cisco Trace Collection Service (From serviceability Network services)
  • Cisco AMC Service (From serviceability Network services)
  • Cisco SOAP-Real-Time Service APIs (From serviceability Network services)
  • Cisco SOAP-Performance Monitoring APIs (From serviceability Network services)

My experience has been the Cisco AMC Service is the offender.  My ability to monitor the RISDB from RTMT was restored after that restart.