Friday, December 31, 2004

Fujitsu 9600 and Active Voice Repartee for Windows

So your integration doesn't work either?

Previously ran into this problem 6 months ago using 7 digit SMDI. After finding a customer using 10 digit SMDI, I discovered simply changing the 7s to 10s works. If I remember correctly, 7 digit was Fujitsu's default, but if you were trying to implement outside trunk ANI in Viewmail, you needed to switch to 10 digits. I seem to also remember this did odd things to subscriber to subscriber messaging, if ANI and extension numbers conflict. Good luck.

Assuming 4 digit PBX extensions and 10 digit SMDI extensions, you must edit the Serial_Fujitsu.ini file as follows:

DefaultExtLen= 10
SwsDefaultExtLen= 10
MinExtLen= 4
MaxExtLen= 10
MaxLampExtLen= 10

If you are stunting direct transfers to the voicemail server using forwarded 5 digit virtual lines on the 9600, you need to use Extension Remapping on the server.

Where actual MLDTs / SLTs are 1XXX, virtual lines are 31XXX, use remapping entries 31* and 1*.

Tuesday, December 28, 2004

Altigen Agent Logout Code 98

Using 5.0a:

In CDR Search, when choosing the Agent Login/Out type on the Group CDR tab you may be presented with reason code 98. Normal agent logout codes are between 1 and 20.

Reason 98 corresponds to being logged out by a supervisor.

Friday, December 17, 2004

Disassemble a Gateway Solo 2500

Remove 4 screws on the back, just below the LCD hinge.
Flip the LCD wide open, and wrestle the plastic off covering the hinge, power button, and status LCD.
Remove 4 screws at the top of the keyboard, flip towards the front.
Keep digging.