Tuesday, October 19, 2004

Outlook "Can't create the item"

So you click on a mailto link to create a piece of mail within an Outlook message pane and you get "Can't create the item". I don't know why it's a problem but its a bad FRMCACHE.DAT file.

Close Outlook. Go to Windows\Profiles\username\LocalSettings\Application Data\Microsoft\Forms to find it, assuming you have already set Explorer to show Hidden Files and Folders. Delete it. Problem solved.

Here is the link to MS kb: http://support.microsoft.com/default.aspx?scid=kb;en-us;267807

So far I've encountered it only on Win2000 with Office 2003. Let me know if you find a pattern.


  1. Here is a way to force Outlook to reload the form each time Outlook opens. I discovered this working with a Unified Messaging product.

    1. Start Registry Editor.
    2. Click the following key in the registry:

    3. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: ForceFormReload
    Data type: REG_DWORD
    Value data: 1

    4. Quit Registry Editor.


  2. Anonymous7:05 PM

    Could you please provide the "Unified Messaging" product? I work with several and if I haven't come across it, it might eventually be helpful.