Wednesday, September 24, 2008

Altigen OE 4.5 Agent Log Out on Reboot

For those of you happy with and hanging on to your old Altigen software level, here's a tip for when you need to rebuild.

On 4.5, agents are logged out of workgroups when a system reboots. There is a registry setting to maintain their status, or even automatically log them all in after a reboot.

The key is located at:

HKLM\Software\Altigen Communications Inc.\Altiware\DisableAgentAutoLogout

0 = logout all agents on reboot (default)
1 = maintain agent login status
2 = login all agents after reboot (this is what older versions did)

You need to edit the key and reboot the server (not just restart the services).

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