Cisco Mobile Expert Remote Notes

Information circa Cisco Moible Expert Remote version 11.6 / May 2018

URLs:

Use a sample web app to accept calls and eliminate other variables.  Authenticate to REAS locally (default local user / password is agent1 / agent1) to keep it simple.  The cluster name should be your REAS server(s):
https://Cluster IP or FQDN:8443/expertassist/agent

Use a sample web app to generate calls and eliminate other variables. The cluster name should be your REAS server(s):
https://Cluster IP or FQDN:8443/assistsample

If tests using the local user are good, you can extend the test calls to your CUBE or CUCM using the same test web interface:
https://Cluster IP or FQDN:8443/assistsample?agent=sip:1234@10.10.10.10

The general administration page is here (the cluster name should be your REAS server):
https://Cluster IP or FQDN:8443/web_plugin_framework/webcontroller

The REAS Management Console is here:
https://Cluster IP or FQDN:9990

Videos from 10.6 versions showing basic configuration techniques.  These appear they may have come from Cafex and the OVA deployment and WebRTC examples are no longer valid:
https://communities.cisco.com/docs/DOC-59078

The Cisco REM troubleshooting doc wiki is incomplete.  More complete instructions including updated / accurate CLI can be found here:
https://support.cafex.com/hc/en-us/articles/208247075-Collecting-logs-for-Cisco-REM


Notes:

SSH to REAS(s) with rem-ssh user and run service reas status to verify reas is running.
SSH to REMB(s) with rem-ssh user and run service media_broker status to verify remb is running.

Install latest ES releases before troubleshooting regardless of release notes.

Logs are at ./opt/cisco/11.6.1.10000-7/REAS/domain/servers/appserver-YOUR_REAS_HOSTNAME/log/

The log capture script can now be run like so: ./opt/cisco/11.6.1.10000-7/REAS/bin/logcapture.sh -c -f YOUR_FILE_NAME.tar