Thursday, June 17, 2010

Send caller directly to Unity voicemail greeting from CUCM

A well documented tip, rehashed here:

Using CUCM / Unity, how to send a caller directly to a voicemail box?

Assuming you have 4 digit extensions:

1. Create a voicemail profile in CUCM with a mask XXXX, and the pilot of the appropriate voicemail system.

2. Create a CTI Route Point.

3. Make the CTI Route Point DN extension #XXXX (or *XXXX, 37XXXX, etc.).

4. On the CTI Route Point DN, use the voicemail profile you just created.

5. Forward the CTI Route Point DN CFA to voicemail.

Dial #1234 and you will hear 1234's greeting.

1 comment:

  1. Energy is the key to your voicemail greeting, so practice having energy. Put some alternative methods of reaching you, and you'll ensure people leave you a message with the information you need to make it a great day!