Monday, August 01, 2016

Cisco UCCX CUIC Report Thresholds

To add thresholds to existing reports:

  1. Copy existing stock report into new folder.
  2. Right click report and choose Edit.
  3. Click Edit View button.
  4. Choose view radio button (ie snapshot, since midnight, etc.) and Edit button
  5. Right click the field to set threshold against and choose Thresholds.
Selecting "Waiting Calls" variable and adding "Greater than 1" threshold

Setting text of variable to white on red when threshold met

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