Knoahsoft and Cisco CUCM on demand recording service

While implementing a Knoahsoft recording solution in a Cisco CUCM environment, found ad-hoc recording is started by dialing *7*7* in conversation (or *8*8* to cancel). Users could not be depended on to remember the code(s), given they would not be used frequently.

Below are two ASP pages I put together to serve as a CUCM service, accessed by a Service URL button on a phone.

The users have a button labelled "Call Recording" when pressed displays basic instructions and two softkeys on their display. The softkeys ultimately dial the codes. This technique was used since speed dial buttons do not generate DTMF in conversation.

This is the page that serves the text instructions on the phone display and creates the softkeys to start and cancel recordings.

<%@ Language=JavaScript %>
<%
var serverIP = Request.ServerVariables("LOCAL_ADDR");
var SERVICE_DIR="CiscoIPServices";

Response.Expires = -1;

Response.Buffer = true;

Response.ContentType = "text/xml";

Response.Write("<CiscoIPPhoneText>");
Response.Write("<Title>Call Recording</Title>");
Response.Write("<Prompt>Start or Cancel recording below</Prompt>");
Response.Write("<Text>Use the keys below to \"Record\" a call in progress, or \"Cancel\" a recording you started.\r\n\r\nContact your system administrator to retrieve your recordings.</Text>");

Response.Write("<SoftKeyItem>");
Response.Write("<Name>Record</Name>");
Response.Write("<URL>http://"+serverIP+"/"+SERVICE_DIR+"/ASP/recording/recordinginput.asp?rectype=start</URL>");
Response.Write("<Position>1</Position>");
Response.Write("</SoftKeyItem>");

Response.Write("<SoftKeyItem>");
Response.Write("<Name>Cancel</Name>");
Response.Write("<URL>http://"+serverIP+"/"+SERVICE_DIR+"/ASP/recording/recordinginput.asp?rectype=stop</URL>");
Response.Write("<Position>2</Position>");
Response.Write("</SoftKeyItem>");

Response.Write("<SoftKeyItem>");
Response.Write("<Name>Exit</Name>");
Response.Write("<URL>SoftKey:Exit</URL>");
Response.Write("<Position>4</Position>");
Response.Write("</SoftKeyItem>");

Response.Write("</CiscoIPPhoneText>");

Response.Flush();
%>

This is the recordinginput.asp page that is called by the one above. It uses CiscoIPPhoneExecute, ExecuteItem and SendDigits to generate DTMF in conversation. There are some unnecessary elements, as I was attempting various means to call the function directly from a service.

<%@ Language=JavaScript %>

<%

function InputMenu(rectype)
{
if(rectype== "start"){
mystatus="starting"
mydigits="*7*7*";
}else if(rectype=="stop"){
mystatus="stopping"
mydigits="*8*8*";
}else return;

Response.Write("<CiscoIPPhoneExecute>\r\n");
Response.Write("<ExecuteItem URL=\"SendDigits:"+mydigits+":1\"/>\r\n");
Response.Write("</CiscoIPPhoneExecute>\r\n");
return;

}

var serverIP;
var mystatus;
var myresponse;

SERVICE_DIR="CiscoIPServices";
serverIP = Request.ServerVariables("LOCAL_ADDR");

Response.ContentType = "text/xml";

Response.Buffer = true;

rectype = Request.QueryString("rectype");

InputMenu(rectype);

Response.Expires = -1 ;
Response.AddHeader("REFRESH","5;URL=http://localhost/CiscoIPServices/ASP/recording/recordingtext.asp?rectype="+rectype+"");
Response.Flush();

%>